TERMS OF SALE
What applies when you buy a programme, a course or a masterclass from us
CLEAR TERMS BEFORE YOU BUY
Last updated: 2 November 2026
1. The seller and how to contact us
These Terms of Sale apply to paid products and services sold by:
The Art Nest, SLU, a single-member limited liability company incorporated under the laws of the Principality of Andorra.
Registered office: Carrer de l’Aigüeta, No. 19, 1st Floor, Door 3A, AD500 Andorra la Vella, Principality of Andorra.
Registered with the Andorran Commercial and Industry Register: Book S-483, Folios 81-90, No. L-720233-L. Tax Register Number (NRT): 25158.
Sole Director: Timothée Mathon.
Contact email: tim@theartnest.academy.
The Art Nest does not provide a public telephone number.
2. Who may purchase
These Terms apply to purchases by individuals acting for personal purposes and to purchases by businesses, including studios buying training for their teams.
You must be at least 18 years old to purchase or use our paid programmes. We do not accept minors.
A business customer must provide its business name, billing address and, where applicable, VAT identification number when placing an order or requesting an invoice.
The free course provided in exchange for an email address is not a paid product and is not governed by these Terms of Sale.
3. Products and services
3.1 Digital content
Digital content is supplied online through our online sales and payment platform. It includes:
The Production Designer Playbook
This preparatory programme consists of video lessons and resources. The price is shown before purchase. Access is provided after successful payment.
Masterclasses
Masterclasses are video courses taught by mentors. The price of each masterclass or bundle is shown before purchase.
A Discord channel may be provided for buyers of a masterclass. The mentor is not required to attend or participate in that channel.
3.2 Mentorship
Mentorship is sold per cohort. The price and the cohort start date are stated in your written offer.
The programme includes:
- access to The Production Designer Playbook once your payment has been received;
- more than 50 videos in five chapters, released weekly;
- ten group video sessions over five weeks, with two sessions each week and approximately 30 minutes of individual attention per student;
- portfolio-building feedback and follow-up for at least four months and up to twelve months, as set out in the signed service contract. This follow-up is unlocked once the full price has been paid; and
- continued access to the student ecosystem, including the Discord community and course updates, while those services remain available.
If you have already purchased The Production Designer Playbook, its price is deducted from the Mentorship price.
3.3 The Ascent
The Ascent, also called the “Feedback Service”, is available as a three-month or a six-month programme. The price is stated in your written offer.
The service includes weekly feedback by video call, approximately 20 minutes per student. Attendance at the live feedback session is optional because the feedback is also sent by video. The programme also includes a personal Discord space, project briefs approximately every six to seven weeks, and assigned exercises.
The three-month or six-month period starts on the service start date specified in your offer, whether or not you attend sessions. Access to The Ascent is removed at the end of the purchased period.
If you have already purchased The Production Designer Playbook, its price is deducted from The Ascent price.
4. Prices, taxes and invoices
All prices are stated in euros and are tax-inclusive for individual and business customers. The total amount payable is the amount shown in the checkout or written offer before you place an order.
4.1 Digital products
The prices of The Production Designer Playbook and of each masterclass or bundle are shown before purchase and include taxes.
Online sales of The Production Designer Playbook and masterclasses are processed through our online sales and payment platform, operated by a company established in Estonia, which also processes card payments. The platform collects and remits 100% of the VAT on these sales and issues the receipt. The Art Nest does not collect VAT on these sales.
4.2 Mentorship and The Ascent
The prices of Mentorship and The Ascent are stated in your written offer and include all applicable taxes.
For Mentorship and The Ascent, no VAT or IGI is charged or invoiced when the customer is not resident in Andorra. For a customer resident in Andorra, IGI is charged at the rate in force on the invoice date. The displayed price remains inclusive of all applicable taxes.
If you have already purchased The Production Designer Playbook, its price is deducted from the Mentorship or The Ascent price.
Mentorship and The Ascent are paid by bank transfer or Wise transfer, as set out in your invoice.
The Mentorship reference price remains in euros. A Mentorship invoice may be issued in US dollars, using the European Central Bank exchange rate fixed on the invoice date.
5. Ordering and formation of the contract
5.1 Digital products
Before paying, you can review the product description, price, tax treatment displayed at checkout, access method.
A digital-product contract is formed when your order is accepted and payment is confirmed through the platform checkout. Access to an immediately available product is then provided through the platform.
5.2 Mentorship and The Ascent
After a qualification call, we may send you a personal link to our CRM, where you can review and electronically sign the service contract. The link is valid for seven days.
The contract records your name, electronic signature, signature date and IP address. It states the applicable programme, start date, price and payment terms.
Your place is reserved once your payment has been received. Payment is made by bank transfer or Wise transfer, as set out in your invoice.
The signed service contract prevails over these Terms of Sale if they conflict on a service-specific commercial term. It does not remove any mandatory consumer right.
6. Confirmation of your order
After successful payment for a digital product, we will send an order confirmation by email. The confirmation will identify the product, the total amount paid, the payment and receipt information provided through the platform, and the access instructions.
For digital content, the confirmation email will also confirm any express consent to immediate supply and acknowledgement of the loss of the right to withdraw that you gave by clicking the payment button. The email will be sent before access to the digital content is enabled.
For Mentorship and The Ascent, we will provide you with a copy of the electronically signed service contract and invoice by email. These will set out the programme, start date, price, payment terms and other service-specific terms.
7. Payment and late payment
Card payments for digital products are processed through the platform checkout.
Mentorship and The Ascent are paid by bank transfer or Wise transfer, by the due date shown on your invoice.
The following clause applies to late payment:
If a payment is not received by its due date, a fifteen (15) day grace period applies. After this period, absent payment or prior notice, The Art Nest reserves the right to suspend or cancel the ongoing service without refund of amounts already paid.
This clause applies only to the extent permitted by mandatory law. It does not remove a consumer’s statutory withdrawal, conformity, refund or other mandatory rights.
8. Delivery and access
8.1 Digital products available at checkout
The Production Designer Playbook is made available through the platform after successful payment.
A masterclass is made available through the platform after successful payment.
8.2 Mentorship
The preparatory module is unlocked once your Mentorship payment has been received. The Mentorship videos are released in five chapters, one chapter each week. The ten group video sessions take place over five weeks.
Portfolio follow-up is unlocked once the full Mentorship price has been paid. The follow-up period is at least four months and no more than twelve months, with the applicable dates specified in the signed contract.
8.3 The Ascent
The Ascent starts on the date stated in your written offer. Weekly feedback is also sent by video when you do not attend the live feedback session. Your access ends when the purchased three-month or six-month period ends.
9. Duration of access
Access to video content purchased as a stand-alone product, and to Mentorship videos, is intended to be unlimited while the relevant platform continues to operate and the content remains available. If we plan to close access to a content platform or remove a course, we will provide reasonable prior notice.
The Ascent is available only for the three-month or six-month period purchased. Access is removed at the end of that period.
Mentorship includes five weeks of group sessions and the portfolio follow-up period described in the signed service contract. The follow-up may last from four to twelve months, subject to the attendance and abandonment terms below. Continued ecosystem access is separate from the time-limited feedback service.
10. Right to withdraw and cancellation
This section describes our intended policy. It does not limit any more protective mandatory right that applies in your country.
10.1 Consumers in the European Union and the United Kingdom
Where mandatory law gives you a right to withdraw from a distance contract, you generally have fourteen days from the date the contract is made. The details differ between digital content and services.
Digital content
Our commercial policy is that you may request withdrawal within the applicable fourteen-day period while the digital product has not been opened. Once you open the product, we will refuse a withdrawal request, except where mandatory law still gives you a right that cannot be excluded.
For consumers in the EU or UK, the statutory right to withdraw from paid digital content ends only if the applicable legal requirements are met. Before supply begins, you must expressly consent to immediate supply and acknowledge that you will lose your right to withdraw once supply begins. By clicking the payment button after seeing the statement displayed directly below it, you give that consent and acknowledgement. We confirm them by email before access to the content is enabled.
If the required consent, acknowledgement or confirmation has not been obtained as required by law, your statutory right remains unaffected. Opening the product, by itself, does not replace those required steps.
Mentorship and The Ascent
A consumer may withdraw from a distance service contract within the applicable fourteen-day period, which generally begins when the contract is made.
If you ask us to begin supplying the service before the end of that period, we will ask you to make an express request. If you then withdraw after service has begun, you may be required to pay only the amount proportionate to the service supplied up to the time you notify us of your withdrawal, subject to applicable law.
The right to withdraw from a paid service ends after the service has been fully performed only where you gave the required prior express consent to start and acknowledged that the right would be lost after full performance.
For Mentorship, the preparatory module may be unlocked as soon as your payment is received. The separate digital-content rules above apply to that module. Access to the module does not by itself remove any right to withdraw from the Mentorship service.
How to withdraw
To exercise a statutory right to withdraw, email tim@theartnest.academy before the applicable period ends. You may use this wording:
I hereby give notice that I withdraw from my contract for , ordered on [date].
Name: [name]
Email address: [email address]
Date: [date]
10.2 Refund policy outside a statutory withdrawal right
Before a Mentorship or The Ascent service start date, and outside any statutory withdrawal period, a refund may be considered at The Art Nest’s sole discretion if you make a written request and have not consulted any content or attended any session.
Once a programme has started, our commercial policy is that amounts paid are not refundable, except where mandatory law requires a refund, a price reduction or another remedy.
Nothing in this section excludes remedies for non-supply, non-performance or lack of conformity that cannot legally be excluded.
11. Absences, pauses and abandonment
11.1 Mentorship
You may pause the Mentorship if you notify us before the pause begins. A retrospective notice does not create a pause.
Difficulty with motivation or a loss of interest is never accepted as a retroactive justification for an absence.
If you cannot attend a session during the five weeks of group sessions, we will arrange a catch-up. If the mentor cannot deliver a session, we will propose a new date.
A student who is absent for more than three consecutive months without prior notice is treated as having abandoned the portfolio follow-up. The follow-up ends without a refund, subject to any mandatory legal rights. Re-entry may be allowed at The Art Nest’s discretion.
Completing a portfolio within twelve months is an essential part of the Mentorship plan explained before enrolment. It is not a guarantee that you will obtain a job or achieve a particular result.
11.2 The Ascent
The Ascent includes a cumulative pause of up to two weeks for the three-month programme or four weeks for the six-month programme. You must request a pause at least one week before it starts.
A pause cannot be requested retroactively. The purchased service period and access end date are adjusted only for a pause requested in accordance with this section.
Live attendance is optional because feedback is sent by video whether or not you attend.
11.3 Digital content
Pauses do not apply to The Production Designer Playbook or masterclasses.
12. Your obligations and conduct
You must provide accurate information, keep account credentials secure and use the programme for your own learning.
You must act professionally and respect other students, mentors and The Art Nest staff. You must not:
- copy, share, publish or distribute protected course material;
- give course access to another person;
- leak course content or make it available to a competitor;
- engage in malicious conduct, collusion, harassment or unlawful conduct; or
- publish confidential information shared by another student or by The Art Nest.
An honest, good-faith criticism of a course or service is not, by itself, malicious conduct.
A serious breach, including malicious conduct, collusion or unlawful disclosure of confidential information, results in immediate termination, to the extent permitted by law. Any leak of paid course content leads to immediate termination and to legal action by The Art Nest. Any refund or retention of amounts paid remains subject to mandatory consumer rights.
13. Intellectual property and student work
13.1 The Art Nest materials
All course content, videos, resources, names, logos, course structures and methods owned by The Art Nest remain The Art Nest’s property.
After purchase, we grant you a personal, non-exclusive, non-transferable and non-commercial licence to access the content for your own learning. You must not reproduce, share, publish, distribute, sell or make the content available to another person, including a competitor.
Any leak of paid content leads to immediate termination without refund and to legal action by The Art Nest.
13.2 Your work
You retain ownership of all work you create. No ownership of your work transfers to The Art Nest.
We will obtain a separate, optional written permission before using your identifiable work for public display, marketing or teaching materials. Enrolment is not conditional on giving that permission.
If you give permission, we may display your work online, including before-and-after comparisons, in teaching materials and in session extracts, with credit to you, without modifying your work and without claiming ownership. We will coordinate publication on ArtStation so that you can publish your work first.
You may withdraw permission for future use by contacting tim@theartnest.academy. Withdrawal does not affect uses that were lawful before it was received.
We will not use student work to train generative AI models.
Session extracts will be anonymized so that participants are not identifiable, unless any identifiable use has been separately authorized.
14. Confidentiality
You and The Art Nest must treat sensitive information shared during the programme as confidential and must not disclose it outside the programme, except with the other party’s permission or where disclosure is required by law.
15. Educational purpose, no guarantee and limitation of liability
The Art Nest provides a learning framework, content, feedback and support. Everything we teach, say or write, in our courses, sessions, feedback, community channels and materials, is provided for educational purposes only.
Our advice is based on our own experience, on case studies, on examples and on data we have gathered. It reflects what has worked for us and for other students. It is not an absolute truth, a professional guarantee or advice tailored to your personal, financial or legal situation.
We do not guarantee employment, income, a completed portfolio or any particular professional result. Your results depend on your own work, your decisions and your circumstances. You remain solely responsible for how you use what you learn and for the work you produce.
You acknowledge that you follow our advice at your own risk. To the maximum extent permitted by applicable law, The Art Nest, its staff and its mentors are not liable for any loss, damage, cost or consequence, direct or indirect, arising from the use of our content, feedback or advice, from decisions you take on that basis, or from your participation in our programmes.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer rights.
16. Legal conformity rights
Nothing in these Terms limits a consumer’s mandatory rights relating to the conformity, supply or performance of digital content, digital services or services.
Where applicable, a consumer may be entitled to have non-conforming digital content or a digital service brought into conformity, to a proportionate price reduction or to termination of the contract, under the conditions set by law.
The Art Nest’s no-refund policy does not remove those statutory remedies.
17. Complaints
Please first send a written complaint to tim@theartnest.academy. We aim to reply within fifteen days.
We have not currently appointed a consumer mediator. If the law applicable to your purchase requires one, we will appoint one and publish its details here.
After the applicable complaint and dispute-resolution steps, you may bring a claim before a court with jurisdiction under applicable law.
18. Personal data
We process personal data in accordance with our Privacy Policy, available on the website. It explains the data we use, why we use it, our service providers, retention periods and your rights.
19. Business customers
A business purchasing for its own professional purposes is not entitled to a consumer’s statutory right of withdrawal, except where a mandatory rule provides otherwise.
Business customers must provide their legal name, billing address and, where applicable, VAT identification number.
Prices for business customers are tax-inclusive on the same basis as set out in Section 4. The platform collects and remits VAT and issues the receipt for sales of The Production Designer Playbook and masterclasses processed through it. The tax treatment for Mentorship and The Ascent is as set out in Section 4.
20. Governing law and jurisdiction
Andorran law applies to these Terms to the extent permitted by law. A consumer retains any mandatory protections of the country in which they live that cannot be excluded by a choice of law.
Disputes will be brought before the court having jurisdiction under applicable mandatory rules. Nothing in these Terms requires a consumer to bring proceedings before a court that is not legally competent to hear the claim.
21. Changes to these Terms
We may update these Terms for future purchases. The version that applies to an order is the version made available before that order was placed. A change does not alter an existing contract unless you agree to it or the law permits the change.